industries
E-commerce & Retail Research

Know what people are looking for, where, and how often–online and offline. Ensure you are attracting and keeping customers for life.

industries

E-commerce & Retail Research

Know what people are looking for, where, and how often–online and offline. Ensure you’re attracting (and keeping) customers for life. 

Ensure people are getting what they want from you - offline or online. We work with local and multinational retailers to help them optimize their presence and grow their businesses through powerful market research.

Is your retail business future proof?

The pandemic had a significant impact on most economic sectors. The retail industry specifically received a huge blow as brick-and-mortar stores had to close. Retail businesses had to step up their online sales game to continue engaging and attracting customers despite the situation. With this shift, which has completely reshaped the way global consumers buy things—or what they buy, it has never been more challenging.  

It is no secret that the retail industry is very competitive. Consumers are presented with a vast array of options, having the freedom to choose where and how they want to spend their money. Therefore, conducting market research in the retail industry is now crucial. It has never been more important to understand shoppers and keeping the pulse on the rapidly changing trends. By communicating with consumers, your retail business will better understand your target market and make better business decisions, and this is where we can help.

TGM E-commerce & Retail
Marketing Understanding
MARKET UNDERSTANDING

Identify trends and market nuances to position your product or service for future success.

CUSTOMER UNDERSTANDING
CUSTOMER UNDERSTANDING

Understand your needs and the challenges of your customers to inform future strategy.

CUSTOMER SATISFACTION
CUSTOMER SATISFACTION

Optimise customer interactions across many channels to minimise churn and grow your sales.

BRAND TRACKING
BRAND TRACKING

Understand the performance of your brand and competitors to address trends in perception. Adapt and pivot your strategy to ensure your brand is always on the right track. 

MYSTERY SHOPPER AND RETAIL AUDIT
MYSTERY SHOPPER AND RETAIL AUDIT

Use millions of pannelists to furnish your data with with photos and insights from the market. Check on-shelf availability, display execution, pricing accuracy to planogram compliance. Get fast, affordable, altogether reliable insights into stores. Globally. 

INNOVATIVE INSIGHT SOLUTIONS DESIGNED FOR THE NEEDS OF RETAIL AND E-COMMERCE:

MARKET UNDERSTANDING

Market understanding

Identify trends and market nuances to position your product or service for future success.

Customer understanding

Understand your needs and the challenges of your customers to inform future strategy.

CUSTOMER UNDERSTANDING
CUSTOMER SATISFACTION

Customer satisfaction

Optimize customer interactions across many channels to minimize churn and grow your sales.

Brand tracking

Understand the performance of your brand and competitors to address trends in perception. Adapt and pivot your strategy to ensure your brand is always on the right track.

BRAND TRACKING
MYSTERY SHOPPER AND RETAIL AUDIT

Mystery shopper and retail audit

Use millions of pannelists to furnish your data with with photos and insights from the market. Check on-shelf availability, display execution, pricing accuracy to planogram compliance. Get fast, affordable, altogether reliable insights into stores. Globally.

Want to know more?

View our full suite of research solutions designed to make your retail and e-commerce business grow: 

Our panels

Reach global, think local – with our panels, it is extremely possible.

Read more about the panel and data sampling method.


We work with:
    • differentology logo
      differentology
      Merve Muharremoglu

      "Director level involvement throughout the project- I like working with one consultant but feel the company's support. Also, the depth of expertise and quality of data are other reasons to work with them."

    • University of the Witwatersrand
      Emmanuel Silva Quaye
      "TGM team was extremely helpful and kind both during the quotation and the implementation of the entire project. They provided high-quality results which helped me develop our research work at Wits, Business School."
    • insights asia logo
      InsightAsia
      Rudi Wahyono

      "TGM Research was extremely helpful throughout the entire process to run this project online, providing valuable advice from the planning of the survey to the execution and delivery of the results. High-quality data, quick and professional!"

    • insights asia logo
      MURC
      Kensuke Shimura

      "Really happy with the quick response and implementation of the survey. Expecting to have further opportunities to collaborate."

    • insights asia logo
      MDI Global
      Robert Beaton

      "We worked with TGM for the third time, and we weren’t disappointed. The TGM Research team was helpful, dedicated, and quickly responded to all the queries and challenges that occurred. I’m looking forward to the next project together."

    • Griffith University
      Dr Rautenberg
      "Team was very efficient with project management and a pleasure to work with. I highly recommend TGM services."

      READY TO GET STARTED?

      For more information about our E-commerce & Retail sector industry experience and how we can help you:

      TGM Research - mobile surveys

      We are living in the digital world with new opportunities for the market research. Join the mobile journey. TGM Research specializes in mobile market research and online panels.

      © 2021 TGM Research FZE

       

      TGM Research FZE

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      United Arab Emirates

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      ul. Długa 29/226
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      Contact Us


      TGM Research FZE

      8th floor, Business Center 4, 
      Al Nakheel 1005 Ras Al Khaimah 
      United Arab Emirates

      4th floor, VIPD building No.4 Nguyen Thi Minh Khai Street District 1, Ho Chi Minh City Vietnam

      ul. Długa 29/226
      00-238 Warszawa Poland

      We are living in the digital world with new opportunities for the market research. Join the mobile journey. TGM Research specializes in mobile market research and online panels.

      © 2020 TGM Research FZE