E-commerce & Retail Research

Know what people are looking for, where, and how often–online and offline. Ensure you are attracting and keeping customers for life.

Ensure people are getting what they want from you - offline or online. We work with local and multinational retailers to help them optimize their presence and grow their businesses through powerful market research.

We work with:

Is your retail business future proof?

The pandemic had a significant impact on most economic sectors. The retail industry specifically received a huge blow as brick-and-mortar stores had to close. Retail businesses had to step up their online sales game to continue engaging and attracting customers despite the situation. With this shift, which has completely reshaped the way global consumers buy things—or what they buy, it has never been more challenging.

It is no secret that the retail industry is very competitive. Consumers are presented with a vast array of options, having the freedom to choose where and how they want to spend their money. Therefore, conducting market research in the retail industry is now crucial.

It has never been more important to understand shoppers and keeping the pulse on the rapidly changing trends. By communicating with consumers, your retail business will better understand your target market and make better business decisions, and this is where we can help.

Our Research Services:

Survey design

Recruitment for
qualitative studies

Global data collection

Data processing

Global translations

Automated dashboards available live

Automated charts in PowerPoint

Transcripts, ‬video
subtitles and more

Innovative Insight Solutions Designed For The Needs Of Retail And E-Commerce:

MARKET
UNDERSTANDING

Identify trends and market nuances to position your product or service for future success.
CUSTOMER
UNDERSTANDING

Understand your needs and the challenges of your customers to inform future strategy.
CUSTOMER SATISFACTION

Optimize customer interactions across many channels to minimize churn and grow your sales.
BRAND TRACKING

Understand the performance of your brand and competitors to address trends in perception. Adapt and pivot your strategy to ensure your brand is always on the right track.
MYSTERY SHOPPER AND RETAIL AUDIT

Use millions of pannelists to furnish your data with with photos and insights from the market. Check on-shelf availability, display execution, pricing accuracy to planogram compliance. Get fast, affordable, altogether reliable insights into stores. Globally.

What clients say about us?

Just a fantastic experience from beginning to end - the attentiveness and quick response really made me confident in utilizing TGM services. Everyone was so helpful and assisted me with any questions I had. Also, in comparison to other quotes, TGM was significantly more affordable.
-- Christopher |
Associate Professor
Montclair State University,
USA
We value the speed with which the results are obtained in all cases, reducing the deadlines offered. We also highlight the commitment and attention of the team.
-- Nuño | Analyst
Alvarez and Marsal
A great service! The survey data was accurate, collected quickly and affordable. The customer support team were incredibly helpful and responsive. I've used many research services in my career. TGM stands out as the best!
-- [email protected] |
CEO
Deeper Signals
240 characters are not enough for me to express my gratitude & appreciation for the professionalism and empathy the TGM team has expressed during our project. An awesome & knowledgable team. Keep up the great work!
-- [email protected] |
Analyst
Tutela
Glad AMC Arabia via a lot of challenges found an able online panel partner. TGM by far is the most competitive online panel company in the Middle East region. As a client I look into flexibility and expertise, which is in their DNA
-- Ali | AbdulSalam AlFadani
AMC Arabia
We needed an online panel for a large survey study. TGM managed to reach the required sample size in the planned time frame and the project managers were communicative during the process. The pricing was also more than fair.
-- Darian | PhD student
KU Leuven
We've used TGM for their online panel service in South East Asia and have been very pleased with the results. Their customer service is top-notch and outputs are high-quality
-- [email protected] |
Research Director
Love Frankie
The TGM team is very responsive, and quick, and even with the time zone differences, the communication was apt. Personally, appreciate the open and honest conversation when things were challenging and the proposed alternatives. TGM also has
-- Rebeka Reka | Research Advisor
ICRC
TGM exceeded my expectations more than once throughout the data collection process. Their response times are on point and their client-centered focus is a trademark of who they are. They made the entire process effortless! Thank you!
-- [email protected] |
Director/Owner
The Consultanpsy