Know what people are looking for, where, and how often–online and offline. Ensure you are attracting and keeping customers for life.
Know what people are looking for, where, and how often–online and offline. Ensure you’re attracting (and keeping) customers for life.
Ensure people are getting what they want from you - offline or online. We work with local and multinational retailers to help them optimize their presence and grow their businesses through powerful market research.
The pandemic had a significant impact on most economic sectors. The retail industry specifically received a huge blow as brick-and-mortar stores had to close. Retail businesses had to step up their online sales game to continue engaging and attracting customers despite the situation. With this shift, which has completely reshaped the way global consumers buy things—or what they buy, it has never been more challenging.
It is no secret that the retail industry is very competitive. Consumers are presented with a vast array of options, having the freedom to choose where and how they want to spend their money. Therefore, conducting market research in the retail industry is now crucial. It has never been more important to understand shoppers and keeping the pulse on the rapidly changing trends. By communicating with consumers, your retail business will better understand your target market and make better business decisions, and this is where we can help.
Identify trends and market nuances to position your product or service for future success.
Understand your needs and the challenges of your customers to inform future strategy.
Optimise customer interactions across many channels to minimise churn and grow your sales.
Understand the performance of your brand and competitors to address trends in perception. Adapt and pivot your strategy to ensure your brand is always on the right track.
Use millions of pannelists to furnish your data with with photos and insights from the market. Check on-shelf availability, display execution, pricing accuracy to planogram compliance. Get fast, affordable, altogether reliable insights into stores. Globally.
Market understanding
Identify trends and market nuances to position your product or service for future success.
Customer understanding
Understand your needs and the challenges of your customers to inform future strategy.
Customer satisfaction
Optimize customer interactions across many channels to minimize churn and grow your sales.
Brand tracking
Understand the performance of your brand and competitors to address trends in perception. Adapt and pivot your strategy to ensure your brand is always on the right track.
Mystery shopper and retail audit
Use millions of pannelists to furnish your data with with photos and insights from the market. Check on-shelf availability, display execution, pricing accuracy to planogram compliance. Get fast, affordable, altogether reliable insights into stores. Globally.
View our full suite of research solutions designed to make your retail and e-commerce business grow:
Australia Bangladesh Brunei Cambodia China Hong Kong India Indonesia Japan Laos Malaysia Mongolia Myanmar Nepal New Zealand Pakistan Philippines Singapore South Korea Sri Lanka Taiwan Thailand Turkmenistan Uzbekistan Vietnam
Australia Bangladesh Brunei Cambodia China Hong Kong India Indonesia Japan Laos Malaysia Mongolia Myanmar Nepal New Zealand Pakistan Philippines Singapore South Korea Sri Lanka Taiwan Thailand Turkmenistan Uzbekistan Vietnam
Albania Austria Azerbaijan Belarus Belgium Bosnia and Herzegovina Bulgaria Croatia Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hungary Iceland Ireland Italy Kazakhstan Latvia Lithuania Moldova Montenegro Netherlands North Macedonia Norway Poland Portugal Romania Russia Serbia Slovakia Slovenia Spain Sweden Switzerland Turkey Ukraine United Kingdom
Albania Austria Azerbaijan Belarus Belgium Bosnia and Herzegovina Bulgaria, Croatia Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hungary Iceland Ireland, Italy Kazakhstan Latvia Lithuania Moldova Montenegro Netherlands North Macedonia Norway Poland Portugal Romania Russia Serbia Slovakia Slovenia Spain Sweden Switzerland Turkey Ukraine United Kingdom
Canada Costa Rica Dominican Republic El Salvador Guatemala Honduras Mexico Nicaragua Panama Puerto Rico United States Argentina Bolivia Brazil Chile Colombia Ecuador Paraguay Peru Uruguay Venezuela
Canada Costa Rica Dominican Republic El Salvador Guatemala Honduras Mexico Nicaragua Panama Puerto Rico United States Argentina Bolivia Brazil Chile Colombia Ecuador Paraguay Peru Uruguay Venezuela
Read more about the panel and data sampling method.
"Director level involvement throughout the project- I like working with one consultant but feel the company's support. Also, the depth of expertise and quality of data are other reasons to work with them."
"TGM Research was extremely helpful throughout the entire process to run this project online, providing valuable advice from the planning of the survey to the execution and delivery of the results. High-quality data, quick and professional!"
"Really happy with the quick response and implementation of the survey. Expecting to have further opportunities to collaborate."
"We worked with TGM for the third time, and we weren’t disappointed. The TGM Research team was helpful, dedicated, and quickly responded to all the queries and challenges that occurred. I’m looking forward to the next project together."
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For more information about our E-commerce & Retail sector industry experience and how we can help you:
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© 2023 TGM Research FZE
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A2-102B Building no. A2, Al Hamra Industrial Zone-FZ, Ras al-Khaimah 1005, United Arab Emirates
3rd floor, 100 Nguyen Thi Minh Khai Street, District 3, Ho Chi Minh City, Vietnam
ul. Długa 29/226, 00-238 Warszawa, Poland
We are living in the digital world with new opportunities for the market research. Join the mobile journey. TGM Research specializes in mobile market research and online panels.
© 2022 TGM Research FZE